The importance of behaviour and
trust in financial services and regulation

News release

25 August 2020


Isle of Man, 25 August 2020 – ICSA: The Chartered Governance Institute is looking to reinforce the importance of behaviour and trust in financial services and regulation, hosting an event on 9 September 2020 at which Isle of Man business, governance and compliance professionals will be able to discuss the issue with Claire Whitelegg of the Isle of Man Financial Services Authority.

Taking place at The 1886, Regent Street in Douglas, from 12.30-13.30, the discussion will focus around ‘Raising the bar – conduct, culture and professionalism’.

Speaking in advance of the event, Chris Bolt, chair of the Institute’s Isle of Man branch says:

“Claire has worked at the Isle of Man’s Financial Services Authority since 2002 and her knowledge of the financial services’ industry is second to none. As a chartered secretary and a chartered fellow of the Chartered Institute for Securities and Investments, she is well aware of the importance of conduct and trust in maintaining the island’s reputation as a good place to do business. 

“A law graduate and a trained radio journalist, Claire received recognition at the Chartered Insurance Institute’s Building Public Trust Awards in 2019. She received the Consumer Marketing and Public Awareness Award for her work in IOM consumer education and public awareness, including the Pension Matters Campaign and World Investor Week. She is the perfect person to share her knowledge of the importance of professionalism, good conduct and a culture that supports good customer outcomes in helping business to succeed in the long term.

“Trust in some parts of the global economy has been rocked since COVID-19 and cutting corners is not the answer. If the 2008 financial crash taught us anything it is that bad behaviour only leads to mistrust and reputational damage. The lessons of the crash are more relevant now than ever and I am delighted that Claire is going to be emphasising the importance of conduct, culture and professionalism to the island’s financial services and regulatory industries.”

The cost of the event is £10 for non-members; free for members, students and affiliates of ICSA: The Chartered Governance Institute. Anyone interested in attending the event can book tickets through Eventbrite at


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For further information, please contact Chris Bolt, Isle of Man Branch Chair:

+44 (0) 1624 604468


Maria Brookes, Media Relations Manager:

+44 (0)20 7612 7072

+44 (0)7890 649 143 

Notes to Editors:

  • The Chartered Governance Institute is the qualifying and membership body for governance with over 125 years’ experience of educating and supporting governance professionals. With a Royal Charter purpose of leading ‘effective and efficient governance and administration of commerce, industry and public affairs’, we provide professional development, guidance and thought leadership, and work with regulators and policy makers to champion high standards.

The Institute has divisions in Australia, Canada, Hong Kong/China, Malaysia, New Zealand, Singapore, Southern Africa, the United Kingdom and Zimbabwe. The division headquartered in London (known as ICSA: The Chartered Governance Institute) represents and supports members in the UK, Republic of Ireland, Crown Dependencies and associated territories, which include the Caribbean, sub-Saharan Africa, the Middle East, Mauritius and Sri Lanka.


  • ICSA: The Chartered Governance Institute’s Isle of Man branch was established in the early 1980s to represent the interests of members and students living and working on the island. Chartered status is conferred on those with sufficient and relevant experience who have passed the Chartered Secretaries Qualifying Programme or an Accredited Master’s Degree. For those looking for a successful career in the offshore financial services sector, the Institute offers a suite of qualifications in International Finance and Administration.


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