Job title: Learning and Assessment Administrator
Hours: Full time – 35 hours per week
Location: Farringdon, London EC1N
Department: Professional Development
Reports to: Learning & Assessment Lead
About the Institute
The Chartered Governance Institute UK & Ireland is the qualifying and membership body for governance with 130 years’ experience of educating and supporting governance professionals. It has in excess of 34,000 students and members worldwide and provides professional development, guidance, career opportunities and thought leadership for the governance profession. The Chartered Governance Institute UK & Ireland is the largest division within the group.
Purpose of job
The Learning and Assessment Administrator is responsible for providing support to learners studying with the Institute. This involves pre, during and post assessment tasks, such as dealing with technical queries regarding exam entries and reasonable adjustments, access to learning materials, transfer of data between systems, delivery of online assessments and results. This role supports the production of assessments as well as delivery and is responsible for maintaining security and integrity around processes. This role is integral to ensuring that learners have a smooth and trouble free learning and assessment experience with the Institute.
- Provide technical administration for the online examinations and assessments, such as uploading candidate data, assessment materials, assigning markers and producing results files.
- Deliver the exams and assessments through the Institute’s e-assessment platform (called Rogo) and Learner Management System (LMS), throughout the year. Monitor live assessments in progress and provide assistance to candidates as required, in a calm manner
- Attention to detail is required such as accurately logging any ‘no shows’ for assessments and ensuring that deferrals and postponements are processed appropriately.
- Ensure that learner queries relating to the examination and assessment process, rules and regulations, appeals are dealt with promptly and fully.
- Add learners to the LMS for onboarding, study and assessment purposes
- Resolve learner queries regarding access to platforms either for assessment purposes or to obtain digital learning materials
- Deal with complex requests for exam adjustments, special centres or other unusual circumstances that may arise. Ensure that the needs of the learner have been taken into account.
- Maintain accurate and up-to-date records on the Institute systems, including the membership CRM, Rogo and LMS. This includes upload of results and any necessary changes post exam board.
- Ensure that documents of a sensitive and confidential nature e.g. exam papers and supporting medical information for exam adjustments, are dealt with securely.
- Work with the Learning and Assessment Lead to ensure that process documents, policies and learning materials are kept relevant and up-to-date
- Work with the Learning & Assessment Lead to plan and schedule assessment sessions, and communications to stakeholders
- Provide administrative support to the Assessment Manager in the production of assessment materials such as assignments and exam papers. This involves scheduling various meetings with external stakeholders such as examiners and tracking progress. There may be the occasional requirement to take meeting notes.
- Support the assessment process by allocating markers to subject teams and batches of scripts as directed. Produce reports on marking progress and make payments to markers and other suppliers as directed.
- Ensure that internal and external stakeholders are kept informed of Institute processes, as appropriate. All communications should be relevant, timely and clearly explain the subject matter.
- Process requests for post exam processes, such as extenuating circumstances and appeals. Log and record details of issues raised and ensure accuracy of reporting.
- Produce reports and statistics from relevant systems regarding candidate performance and prizewinners. Review and validate accuracy as requested. This is information which will inform financial decision making and input to the relevant committees.
- Attend events as a representative for the Institute as required
- Occasional early mornings, late evenings and overnight travel may be required.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description.
- A good understanding of administration of exams and assessment, ideally within the education or professional and membership body sector
- A good understanding of the use of MS Office in an office environment, especially MS Word, PowerPoint and Outlook
- At least two years working in an administrative environment
- Proficient with databases and online learning platforms
- Experience in dealing with customers in a pressured environment
- Ability to keep records accurately
- Experience of handling sensitive and confidential documents
- Ability to multi task
- Good communication skills
- Ability to remain calm under pressure
- Good planning, prioritisation and time management skills and an ability to problem-solve
- High degree of consistency and attention to detail in all work
- Shows independent initiative but also a team player
- Resilient, flexible and open minded
- Gives feedback and support
- Can act in accordance with The Chartered Governance UK & Ireland values:
Ethical – we do the right thing for our customers
Expert – we think independently to promote understanding of the value of good governance and of our profession
Collaborative – we work with others to deliver quality services, share expertise and influence policy
Empowering – as lifelong learning partners, our knowledge supports our members, providing recognition, community and a voice for all
How to apply
If you would like to apply for this role, please email your CV and covering letter to firstname.lastname@example.org