Customers are crucial to almost any business, so it is important to know how satisfied they are and whether they will continue to use your products or services. This course will show you how to identify important customer KPIs and establish the framework to analyse and improve performance of the customer-facing areas in your organisation.
CPD: 1 hour
Ross Maynard is a Fellow of the Chartered Institute of Management Accountants. He has worked as a consultant and trainer for over 20 years, specialising in process improvement and lean for finance teams. He has presented at lean conferences in the UK, Australia, Italy and Denmark and has written many articles and blogs on process improvement.
This course is free