The aftermath of the 2008 financial crisis brought about a new financial regulatory regime. This new online training package will take you through the latest UK Financial regulations and how senior management can effectively manage their responsibilities. 

CPD: 6 hours 30 mins

UK Financial Regulations training package consists of eight individual courses: 

  • Introduction to UK Financial Regulation
  • Prudential Regulations
  • Payment Services Regulations
  • Senior Management Arrangements, Systems and Controls
  • Approved Persons
  • Treating Customers Fairly
  • Complaints Handling
  • Client Money and Client Assets

Full Programme

Introduction to UK Financial Regulation

  • Transition to the new regulatory structure
  • What’s happened to the FSA Handbook?
  • Changes to regulation
  • How is the twin peaks approach working in practice?
  • The Prudential Regulation Authority (PRA)
  • The Financial Conduct Authority (FCA)
  • New regulatory style and focus
  • Response to the new regulatory regime

Prudential Regulations

  • Background to Prudential Regulation: Prudential requirements
  • GENPRU: Banks, building societies and investment firms
  • GENPRU: Insurance companies
  • MIPRU: Mortgage firms and insurance intermediaries
  • MIPRU: Intermediaries and administrators
  • UCITS management companies

Payment Services Regulations

  • Scope
  • Authorisation of payment institutions
  • Conduct of business rules
  • Conduct of business: Information
  • Information requirement for single payment transactions
  • Information requirement for framework contracts
  • Rights and liabilities
  • Client scenario: Conduct of business
  • Interaction with other legislation
  • When a customer complains
  • Client scenario: Complaints handling

Senior Management Arrangements, Systems and Controls

  • Purpose of Senior Management Arrangements
  • Apportionment of responsibilities
  • Recording the apportionment
  • Systems and controls
  • Critical areas of systems and controls
  • Exercise: Systems and controls
  • Public Interest Disclosure Act: Whistleblowing

Approved Persons

  • What are controlled functions?
  • Assessing fitness and propriety
  • Statements of the Principles
  • Principle 1: Integrity
  • Principle 2: Due care and diligence
  • Principle 3: Market conduct
  • Principle 4: Dealing with Regulators
  • Principle 5: Effective control of business
  • Principle 6: Due care and diligence in managing
  • Principle 7: Compliance with regulatory requirements

Treating Customers Fairly

  • What does TCF mean?
  • What TCF does not mean
  • Buyer beware
  • TCF in practice
  • A culture of fairness
  • Exercise: What is TCF
  • TCF over the product life-cycle
  • Client scenario: Service level
  • Client scenario: Hard sell
  • Client scenario: Disclosure

Complaints Handling

  • What is a complaint?
  • Why is complaints handling so important?
  • Types of complaints
  • Complaints management guidelines
  • Dealing with complaints
  • Complaints handling procedure
  • Complaints handling etiquette
  • Role of alternative dispute mechanisms
  • Root cause analysis

Client Money and Client Assets

  • What are client assets?
  • Structure of the client asset rules
  • Holding safe custody assets
  • Depositing assets with third parties
  • Use of safe custody assets
  • Records and reconciliations
  • What is client money?
  • Client money rules
  • Client money – diversification
  • Client money – pooling
  • Client money calculation
  • Governance, supervision and oversight

Booking information


£100 +VAT (Non-members)
£90 +VAT (The Chartered Governance Institute UK & Ireland members)
£60 +VAT (The Chartered Governance Institute UK & Ireland students)

Upcoming dates to be confirmed

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