Training and Events booking terms and conditions

Terms and Conditions for Events and Training

Our terms and conditions apply to all events delivered in person and online provided by The Chartered Governance Institute UK & Ireland (CGIUKI), including but not limited to training courses, professional development events, conferences and award ceremonies.

When you book your ticket to any of our physical or online events, you are agreeing to be bound by the following terms and conditions:


1. Booking and Payment

1.1.  All fees must be paid in full prior the event taking place.

1.2   Payment can be made by credit or debit card. Additionally, payment can be made via invoice if this has been settled 30 days before the event takes place. Please note this period when requesting payment via invoice. If the event is taking place within the UK we are legally obliged to charge VAT, VAT receipts are issued for all card payments. Unfortunately, we are unable to accept payment by American Express credit card or payment by cheque. For online events or training courses which are facilitated from the UK, VAT is also applicable.

1.3   Unless otherwise stated, fees include admission to the event or training course, delegate materials where applicable and, for physical events only, light refreshments and/or lunch. Other events’ fees might include all meals but this will be clearly stated in the booking receipt.

1.4   Members and students of CGIUKI can benefit from preferential booking rates on many events. Price promotions or discounts on delegate fees must be applied at the time of booking and cannot be used retrospectively.

1.5   Events’ attendees who are not CGIUKI members and students may take up a complimentary limited-period professional subscription to embed their learning. Details of how to take up this benefit will be confirmed by e-mail following completion of the course This benefit is non-transferable.


 2. Cancellations and Transfers

2.1   All cancellation and transfer requests need to be made in writing to

2.2   A refund (minus administration fee of 30%) will be given for cancellations of bookings for events (except the awards ceremony) if notice of the cancellation is given to us up to 31 working days before the event.

2.4   Cancellations made within 31 working days of the event will not be eligible for any refund.

2.4     A refund (minus administration fee of 30%) will be given for cancellation of bookings for the awards ceremony if notice of cancellation is given to us up to 90 days prior to the ceremony. Cancellations made after this time will not be accepted and the booking will be charged at full price.

3. Transfer policy

Transfer booking to someone else

3.1   The transfer of a booking to another person can be made at no extra charge if we receive written notification up to 7 working days before the event takes place.

3.2   An administration charge of 30% of the booking fee will be applied to transfer requests received less than 7 working days before the event.

3.4 Please note an additional charge may be applicable if the individual to whom the transfer is made is not entitled to the same rate.

Transfer booking to new date

3.5 The transfer of a booking to another event can be made, if the request is made up to 21 days before the event. However, please note, that a 20% admin fee will be applicable if the request is made less than 21 days before the event.

4. Event cancellations and changes

4.1 CGIIUKI accepts no liability if an event or training course is cancelled or postponed for reasons beyond reasonable control resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion.

4.2 Occasionally, the speakers, timings or format of our events may alter. In these circumstances, CGIUKI will inform delegates of changes at the earliest opportunity.

4.3 If the event is offered on the same date but in a different format, delegates will be automatically transferred, and no refund will be given unless at the discretion of CGIUKI.

4.4   If the event is offered on a different date and in a different format, delegates will be offered the option of transferring their booking to an alternative date and format. In the case of transferring from one format to another, a refund or payment of the differential in fee will apply.

4.5   If an event is postponed and delegates are unable to make the new date, a full refund will be given. No compensation will be paid for any additional costs incurred.

4.6   If an event cannot be postponed and is cancelled, CGIUKI’s liability will be limited to a full refund of the event fee only. CGIUKI will not refund any travel or hotel costs associated with the cancellation of an event.

5. Use of personal information

5.1 The contact details given to CGIUKI at the time of booking, may be used before, after and during the event under the following circumstances:

  • Before the event, we may send delegates information such as registration instructions for accessing online events via our delivery platform, or directions to venues for face-to-face events. They may also receive advance reading or other materials relevant to the training or workshop, to help them achieve the optimal event experience. We may also share details of registered delegates’ names, job titles and companies with our trainers and course leaders to assist in their planning of the session.
  • At the event, delegates’ names, job titles and company names may be available on a delegate badge for them to wear and may additionally be available on a delegate list offered in either hard copy form as part of a physical delegate pack and/or virtually within an event app or virtual event platform to aid networking.
  • At our events, you will be issued with a bar coded name badge on entry. Exhibitors may have bar code readers. By allowing your badge to be scanned you are deemed to have consented to passing over your: Name, Job title, Company name, Email address and Phone number which have been provided on registration for the event. Allowing your badge to be scanned is akin to handing over a business card. Exhibitors are required to ask for your permission and make you aware that they are scanning your badge to send you information regarding their products and services.
  • After the event, we may send delegates follow up emails with confirmation of their CPD hours, links to event-related presentations, films, photography, further reading and sponsor links where relevant, and/or invitations to other similar events and, where applicable, to take up complimentary professional subscription.

5.2   If the event is sponsored, the delegate list is provided to sponsors a week ahead of the event taking place to assist their planning only. It is not used for marketing purposes.

5.3   If the event is a sponsored webinar, podcast or online conference, delegates’ consent will be sought in the booking process for sharing their email address with the sponsor. If a delegate does not choose to give consent, their email address will not be shared.

5.4   Delegates who do not want their name, job title or company name to appear on any delegate list, or for their job title and company name to be passed on for the purposes described elsewhere in this section, should notify us at the time of booking by sending an email to

5.5   Delegates may also be invited to register with an additional platform, such as a webinar platform or conference app provided by a third party on behalf of CGIUKI, to enhance or ensure optimum delivery of their event experience. This registration is optional.

6. Photography and Video 

6.1  At some face-to-face events, a photographer and/or videographer may be present. At small events (defined as an event with fewer than 100 delegates), there will be notification of this at reception. At large events (defined as an event with 100 or more delegates) delegates should assume there will be photography and/or videography in operation.

6.2  By agreeing to these terms and conditions, delegates hereby grant The Institute the right to take photographs of them and authorise the use and publication of said images in print and/or electronically. Said images may be used without reference to the delegate’s name (unless specific permission has been granted otherwise), and may be used for any lawful purpose including, but not limited to, publicity, illustration, advertising and web content.

6.3   Delegates who do not want their image to be used should notify a member of the registration team at the event.

6. Data retention

6.1 Where the delegate list is shared with planners, trainers, branch and network committees or third parties to assist in the planning of their event, the data will be securely destroyed by no later than 7 days after completion of the event. For more information visit our privacy policy page on the website.

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