Online exam instructions

Instructions

View or download our fully updated exam guidance: Taking online examinations

If you are taking exams in the week commencing 7 June, please see our Week 2 update.

You can find Frequently-asked questions for the June 2021 exam session below. If you have a question which is not answered here, please write to us at examinations@cgi.org.uk and we will consider adding it.

Practice tests

If you have a June examination entry, we sent you two different tests for the Rogo platform in the week commencing Monday 10 May, and you have until Sunday 23 May to use these. Please see full information on testing.

Videos

These how-to videos will help you to use some important functions in the exam platform, and you can then try using these on your practice test:

Revised Instructions for online examinations will be added here shortly.

FAQs

Why have examinations moved from physical centres to online?

The Covid-19 pandemic led us to fast-track existing plans to move exams to digital format and the November 2020 session was the first held online.

Will examinations continue to be online?

Yes. We do not anticipate that we will set hand-written examinations in physical centres again.

Can I still take a paper-based examination if I prefer it that way?

No, unfortunately we are unable to offer this option as we will no longer be booking physical centres and invigilation teams.

How do the online examinations work?

You can sit the examination anywhere which offers the right conditions, which is mainly a room by yourself, with a computer and WiFi connection. Your exam has a set start and end time and you need to log into a portal to complete the exam under set conditions. Your whole examination is observed by an invigilator remotely, using cameras and the technology included in the online examination platform.

Is it easier than doing a paper-based examination?

Many students find this way of taking exams more convenient than going to a centre, and many value the opportunity to type answers. In terms of academic challenge, the examination paper is exactly the same format as before. The procedure and checks in place for the online examination mean the examination remains a timed, closed-book exam with invigilation in place.

How does remote invigilation work?

An invigilator will be able to see what is happening on your computer screen and will also be observing you via webcam (face-on view) and a second camera using your phone or tablet (side-view). There is a chat function with the invigilator so they can step in if they notice anything going wrong, and so you can alert them to any problems.

Who are you working with to manage the online examinations?

Eintech Ltd. develops the examination platform we are using, called Rogo. Eintech works with third parties to provide the invigilation and we will also be working directly to provide guidance to those partners.

Are the examinations recorded? What happens to that data?

Yes, the visual and audio recordings from both cameras are recorded and retained by our partner Eintech for a six-month period, after which they are deleted. This is so that they can be reviewed if there are enquiries about results, appeals or other legitimate reasons to go back to review the session. The access would only be granted to senior members of the Education and Learning team, who may need to show it to Examination Board members for a decision.

What equipment will I need to have?

You will need a computer which you can type on, with internet connection, webcam and a microphone. If you have a laptop, then webcam and microphone are probably already built in. If you are using a PC you may need to attach these. You will not be able to use a tablet or phone to complete your examination because you need to have a keyboard to type.

To aid exam security, we also require you to have another camera in the room, positioned to the side of your desk. For this, you will need to have a smart-phone or tablet device with camera and WiFi connection.

That device will need to be positioned at around desk height and will need to be kept charged for the duration of the exam. We advise that all candidates invest in a tripod or other device which can hold the phone upright.

How do I know if my computer is compatible?

The guidance document ‘Taking online examinations’ will be updated with full details. The main points are that your computer will need to have the latest software updates and a stable internet connection with a minimum speed of at least 6mbps.

Do I need to install any apps on my phone?

There is no specific app for linking to the exam platform, but your phone or tablet needs to be set up to be ready for the exam. Required operating systems for your phone are:

  • Android 8 or later
  • iOS 11 or later

You need to have a QR code reader installed. Please check before you install one – it may be a function of your phone’s camera app.

The QR reader will open a browser in your phone which activates your camera. You will need to set your phone or tablet device so that the default browser is:

  • Chrome or Firefox if you are on an Android system.
  • Safari if you are on IOS.
Finally, you need to consider how you are going to support your phone in an upright position while keeping it on charge – a tripod or other support for your phone is advised. 

Can I do the examination online if I don’t have any of the right equipment?

No, you do need to make sure you have everything you need in order to sit the examination in this way. We do not require you to own all the equipment but you do need to arrange to have use of it at the time of the exam.

Can I have a screen or keyboard connected to my laptop computer?

You can connect a keyboard to a laptop so that you can type more comfortably.

Unfortunately, we cannot allow you to connect a separate monitor to a laptop. This is because the invigilator is not able to check both screens. If you are using a laptop you will need to use the built-in screen only.

Does the second device have to be a phone?

No, this can be a phone or a tablet device but it must:

  • Have a working camera.
  • Have Google Chrome installed and set as the default browser.
  • Have a QR code reader installed (this may be built into your camera function).

This device will be used only as a camera to show a view of you and your work-space from the side.

How should the second device be set up?

It needs to be upright, in portrait mode, and on charge. The device needs to be put on flight mode and then re-connect to WiFi as part of the exam set-up procedure. As mentioned, we suggest that you get hold of a tripod or consider another way that your phone can be supported in upright position during the exam.

What happens if there are internet connection problems or power cuts?

The examination portal saves your work throughout the exam and if you lose connection you will need to re-join using the same link and you will return to the same examination script.

If you experience persistent problems or longer time delays we are able to allow extra time at the end of the examination or re-book you at the next available starting time.

When will examinations start?

You can see the full examination timetable in the MyCG area of our website which tells you which day your exam is on. We will let you know the exact start time nearer the exam date, because we will be starting different groups of candidates off at staggered intervals. However, if you are based in or around the UK then the examination will start between 9 and 10am. For most other countries, your examination will start at the equivalent of 09.00 – 10.00 UK time in your local time. 

For example, when it is 9am in London it will be 10am in Luxembourg (CET). Candidates with a 9am UK start time who are sitting in Luxembourg will start their exam at 10am local time, and at the same time students in the UK will start their exam at 9am local time.

Students in certain areas which are behind UK time (such as the USA and Caribbean) will start their exam at the equivalent of 2pm in the UK.

Should I arrive before the start time?

Yes, please arrive 10 - 15 minutes before the scheduled start time to begin your set-up. Your actual exam will start only when you have completed the set-up, an invigilator has been assigned and the scheduled start time has arrived.

What happens if I need you to make adjustments to my exam conditions for an approved reason?

The process by which you submit a request for adjustments on the basis of medical or long-term conditions is set out in the ‘Extenuating circumstances’ section of MyCG. If you read the guidance there and think we should consider making adjustments for you, please contact the Examinations team at examinations@cgi.org.uk

How can you stop people cheating?

We are using an online platform specially designed for computer-based assessment, combined with live remote invigilation services. This means that your computer and webcam are accessed by the system and a live invigilator is checking on you to ensure that this remains a closed book exam with no collusion or cheating. You are also required to verify your identity by showing photo ID in the exam set-up time.

What ID do I need to show the invigilator?

Please have an official photo ID ready to show, from either: passport, national ID or driving license.

How will ‘reading time’ work?

If your examination has a 15 minute reading time, this will begin at the start time and you will be able to read through questions, make notes (on paper or on screen) and plan answers. You should not start writing your answers until the 15 minute reading time is over. We will ask you to monitor your own 15 minute reading time as invigilators will not inform you when this is over.

Will I be able to make notes on a piece of paper?

You will be allowed to use paper and make notes, for your own use, off screen. You will not be able to submit these notes to us, they will be for your own reference during the examination only. You must write your answers to the questions on-screen.

Your note-paper must be completely free of any writing, diagrams or other content when you show it to the invigilator before the exam starts.

How many sheets of note paper am I allowed?

Please start the exam with a maximum of six sheets of A4 paper on your desk. This is so that you do not have to take a long time showing the invigilator your papers. You can have more blank note paper accessible in the room in case you need it, but no more than six sheets on your desk to start the exam.

Will I be able to take a toilet break?

If you need a break during the examination for any reason, you can let the invigilator know through the chat facility and should be aware of the following rules: 
  • You should use the messaging facility to let the invigilator know you would like to leave and wait for a response.
  • If you do not hear back within a minute or so, just confirm that you are leaving in the chat function and you can go.
  • Your examination time will not be paused while you take a break.
  • You are expected to return as soon as you can, with the expectation that you will be no longer than a few minutes.
  • Please try to limit this to one break.
If you know in advance that there is, for example, a medical reason for you to require a break during the examination, let us know as soon as possible before the exam date. 

Can I eat and drink during the examination?

We advise you to limit the amount of food or drink on your work-space and think carefully about avoiding  disruption due to spillage. Invigilators will allow you to eat snacks or drink, but may interrupt you if it is causing problems with their observation of the examination. We suggest that you limit food to snacks only and keep drink in a bottle or sealed cup to avoid accidents. 

How will we be able to answer calculation questions in the finance examinations?

We have made the answer boxes as large as possible to accommodate answers incorporating financial information. The platform allows you to create tables, to underline and to insert special characters.

We recommend that you copy longer question content (such as finance questions) into the bottom of your answer box so that you can view this content without having to scroll up and away from your answer. You can also edit it to keep the information you want to refer to. We have posted a video in the MyCG area to demonstrate this function.

Will I be allowed to print a copy of the formulae and tables for the finance examination?

Any formulae and tables that you need for the ‘Interpreting Financial and Accounting Information’ or other finance exams will now included within the question so there is no need for this.

Is spell-check functional during the examination?

Yes, but you will need to decide whether to enable this.

You access the examination platform via Google Chrome and the spell-check is a function of the browser. It does not have all the functions it has in a program like Microsoft Word. If you have spell-check turned on within the browser it may show you words which it has detected as mis-spelt, but it will not allow for auto-correction.

We suggest that you turn spell-check off within the browser while you sit the exam. To do this:

  • Open Google Chrome browser
  • Go to the main menu (three dots in the top right corner)
  • Choose ‘Settings’
  • Choose ‘Advanced’
  • Choose ‘Spell check’ and switch off the button at the top of that section. If you have switched to ‘off’ it should be white rather than blue.

Our markers know that you are completing the examination without spell-check and will focus on the content of your answer, rather than the accuracy of grammar or spelling.

If you have any special requirements with regard to spell-check or other aspects of viewing and using the examination platform, let us know as soon as possible before the exam date.

How can I find out more about how the Rogo examination platform works?

We organise test sessions for all candidates and post videos in the ‘Online exam instructions’ area of MyCG.

Will you still pre-release case studies six weeks ahead of the examinations?

Yes, we will continue to do this for the examinations at Part Two of the Qualifying Programme, as we did for the physical examinations.

Will I be able to have a printed copy of the case study in the examination?

Yes, you will be allowed a printed copy and invigilators are aware of this. As part of the invigilator checks, you could be asked to hold it up to the camera to show that it is not annotated, highlighted or marked up in any other way.

Where can I find more detailed guidance?

We will be adding more content and detailed guidance here in the MyCG area, with the aim of updating all and posting all material by the middle of May. In the menu on the right-hand side of the screen, under ‘Examinations’ choose ‘Examination timetable and key dates’. Under ‘Guidance’ choose ‘Online exam instructions’.

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