System Upgrade FAQs

Our systems will be down for essential maintenance and upgrades that will help us support you better.


During this time there will be no access to MyCG, and booking for training courses and events will be limited. We appreciate your patience during this time. When the new systems go live, you will need to reset your MyCG password – you will receive an email when this action is available. 

As part of the Institute’s transformation programme, we have been working on a replacement for our databases and systems. We are delighted to announce that this will go live in April. The new system is a vital part of our work to turn the Institute into a vibrant, modern organisation capable of delivering for our members, and will transform the customer service experience.

Our new systems will allow us to serve all of our users more efficiently, as well as offering you the ability to do much more in MyCG.

To enable the smooth transition, many of our online systems will be temporarily unavailable during the upgrade. During this time, you will be unable to access MyCG, and online booking for training courses and events will be limited.

Students who are sitting our June exams will be unaffected and will still be able to access study support materials in our Learning Management system.

FAQs

Will I still be able to contact CGIUKI during this time?

Yes. Our contact centre will be open to deal with your queries, however we may be a little busier than usual.

Please note, emails sent to enquiries@cgi.org.uk will be responded to when the systems are back up and running.

Will my login details for the website transfer over to the new system?

Everything but your password.  All CGIUKI members, and anyone with an account with us will receive a unique link via email, from enquiries@cgi.org.uk inviting you to update your password. 

What should I do if I want to book an event during this time?

We will be able to take bookings for the following events:

After 8 April, you will be able to book through the website for all events.

I have been notified that you will be taking my April Direct Debit in May; why is this?

During the transition we will be unable to update our records, so we need to delay this collection until the new system is live.

 

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