A member of the team will apply your discount and re-issue your invoice.
In what time zone do your events start?
All of our events are listed in in GMT/BST.
I can’t access my booking or make a new booking, because my password doesn’t work?
To register for an event you will need your Eventsforce login details.
Please note these are different from your login details for MyCG.
If you’ve forgotten your password, you can reset this by using the ‘forgotten password link’ on the login page. The system will then send you an automatic link to reset your password, this link will expire after 15 minutes. If the link expires, you will need to use the 'forgotten password link' and start the process again.
Can I get a receipt for payment?
Our booking system cannot generate a proof of payment receipt, however we will send a payment confirmation email once a credit card payment has been received.
When is your next training course running?
We offer a large variety of training courses, so it depends on which course you are looking for.
If no upcoming dates are listed, this means we are currently working with the course trainer to confirm new dates.
Please check back regularly for updates, or you can register as a free subscriber and opt-in for updates such as the CPD bulletin or sector spefcific communications and we will let you know when new dates are added.
When will I receive joining instructions and materials for the training course?
A Zoom link will be sent to you a few days prior to the course date, followed by any materials you will need to participate.
I have booked to attend one of your webinars but I haven’t received access details to join?
Access details can be found on your booking confirmation email, please scroll down to roughly half way through the email until you see Access the Webinar.
We also send out reminder emails a few days, and a few hours, before an event, these will also include a link to where you can join. Please make sure to add the following email address firstname.lastname@example.org to your contact so you don't miss any of these details.