FAQ's

Below you will find answers to the questions we get asked the most at the Institute. If you have a question that you can't find the answer to, please use the contact form.


Training and Events

Can I get a receipt for payment?
I have booked a course via the Short Self-Study Online Training page, but I cannot access this?
I have booked on a course that offers a multi-purchase discount. How do I redeem this discount?
When will I receive joining instructions and materials for the training course?
I have booked to attend one of your webinars but I haven’t received access details to join?
I can’t access my booking or make a new booking, because my password doesn’t work?
In what time zone do your events start?
When is your next training course running?
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