Below you will find answers to the membership questions we get asked the most at the Institute. If you have a question that you can't find the answer to, please use the contact form.
When does the membership year start?
The new 12-month membership year gets underway on 1 August each year. The renewal invitation is due to be emailed at the end of June.
When do I have to pay my membership fee by?
The new membership year gets underway on 1 August, so your renewal fee is due by 31 July. Prompt payment will ensure you continue receiving all membership benefits and services including the right to use your post nominals and chartered designations (as applicable).
What happens if I miss the deadline?
Please ensure you renew your membership as quickly as possible as late payment may incur a re-admission fee. You can go online to renew at anytime or you can call the membership team on +44(0)20 7580 4741 to pay by card.
How do I pay?
Please log-in to your MyCG member's portal to pay online. You can also set up an Annual Direct Debit via your MyCG for automated payments on 01 August each year.
This the easiest and quickest way to pay for your fees.
If your employer is paying for your annual subscription, you can download your Invoice from MyCG. Please make sure you tick 'invoice to my employer'.
Can I switch to Direct Debit?
If you hold a UK bank account then yes you can switch to Direct Debit. Please follow the prompts on your MyCG.
Is it possible to get a receipt for the payment of my membership subscription fee?
Yes, a receipt will be available in your MyCG dashboard upon completion of your payment.
Can I pay my membership fee in installments?
Unfortunately not, we are not able to offer an instalment plan. However, if you are unemployed or unable to work because of an ongoing health condition, you may be eligible to apply for the concessionary rate. Please refer to our Concessionary rate policy as eligibility criteria applies.
I have forgotten my password for MyCG
Please click on the "forgotten your password" link on the login page. This will prompt you to enter your username. You will receive an email to your preferred address explaining how to reset your password.
How do I upgrade my membership?
The upgrade criteria can be found in MyCG . We can accept your upgrade application at any time.
Under what circumstances can I apply for the concessionary membership fee?
Members who are not working due to long-term sickness or ill-health or are currently unemployed may be eligible to apply for the concessionary membership rate. The concessionary rate also applies to members who are on parental leave. Please refer to our Concessionary rate policy as eligibility criteria applies.
Last year I received a concessionary membership fee - do I have to apply for that again this year?
Yes. Any such concession is granted initially for one year only, and a member who has previously received a concession must apply again in the following year.
Each case is individually examined on its own merits. Please refer to our Concessionary rate policy as eligibility criteria applies.
Members may also be eligible for support from the Charitable Trust, for further details see here: Charitable Trust
I have unfortunately lost my job and am not working at present, are you able to assist me with paying my membership subscription fee?
Members who are not working due to unemployment may be eligible to apply for the concessionary membership rate. Please refer to our Concessionary rate policy as eligibility criteria applies. Please complete this form with details of your current circumstances so that we can advise you further. Alternatively, you can call us on +44 (0)20 7580 4741. Our office hours are Monday to Friday, 9am to 5pm UK time.
I am unable to pay my membership subscription fee in full can I have more time to pay?
Yes, the Institute does offer a reduced rate for members who are fully retired. Please take a look at our guidance for further details of the eligibility criteria and the retired rate application form plus some frequently asked questions.