Governance in the Digital Age

A one-day summit hosted by The Chartered Governance Institute


Friday 28 February 2020


Crowne Plaza London The City
19 New Bridge Street



More and more organisations are recognising their data as a critical business asset .Yet are the risks, both economic and reputational, of not adequately governing data being properly considered in the boardroom? Is data really understood as being an issue for the Board? And if so, how can the company secretary influence the board’s thinking and push data up on the agenda?

According to a Gartner report published earlier this year, it’s expected that by 2022 as many as 90% of corporate strategies will recognise their data as a critical business asset, making Governance in the digital age a necessary event for all governance professionals.

By attending this Summit, you will:

  • Discover techniques that will help highlight the value of data in boardroom conversations
  • Understand the reputational and financial risks if data is not being managed or monitored adequately
  • Learn how to drive the culture shift to embrace digital technology from the top down
  • Find out where we are a year on from GDPR and the future of data privacy
  • Network with your peers, share experiences and learn from best practice



Registration, tea/coffee


Chair’s opening remarks

Charis Evans, Business Development Director, The Chartered Governance Institute


The power of data utilisation: starting the discussion in the boardroom

For boards, the use of data is a powerful way of building interest and support for new business ideas and ways of working. How can governance professionals benefit from embracing data?

This panel session looks at real-life examples of how to use data to generate persuasive business presentations. We will look into the benefits of data-driven decision making and how to generate economic value from corporate data. Finally, we will talk about how boards can make the cultural shift and drive the new digital language through all levels of the organisation.

Sabine Dembkowski, Managing Partner, Better Boards 

Susan Hooper, Non-Executive Director, Uber
Viviane Joynes, Managing Director, EQS Group
Laura McNeil, Assistant Company Secretary and International Share Plans Manager, Blue Prism



10.25 Networking tea and coffee break

GDPR one year on

GDPR has led to a significant expansion in the workload not just of compliance and governance professionals, but of staffing teams across all organisations and in all sectors. In this session we explore how organisations have gotten to grips with the challenges presented by GDPR in its first year, and look at where the laws on data protection and data management might go next.  

Steve Wright
, Former Interim DPO and Advisor to Bank of England




The solution room: the impact of technology on the company secretary’s role

This is an opportunity to not only foresee potential challenges but also to present with the most daunting challenge you are facing in your role and brainstorm solutions with peers with a fresh eye. Gather years of experience and unlock solutions. 

Charis Evans, Business Development Director, The Chartered Governance Institute 

12.00 Networking lunch

Panel discussion - User rights and decision-making in the boardroom

As organisations come fully to understand the economic value of the data they hold, so can we expect to see them explore ways of maximising the economic benefit. But how does that work in a post-GDPR world, when users have the right to be compensated by companies who are generating profit as a direct result of their data? We discuss what rights data subjects have with the monetisation of their personal data and what you need to be aware of as a governance professional. 

Isabella de Michelis,
CEO and Founder, Earnieapp
Benjamin Slinn,
Senior Associate Baker & McKenzie LLP


Workshop: Data ethics & bias in the boardroom

As boards become increasingly familiar with Artificial Intelligence (AI) and what it can do for their business data, so too do they need to develop a better understanding of where that data comes from, and the very human biases that can be “hardwired” in. In this interactive session, we explore how boards can ensure the data they receive is free from bias, how they can be certain on the ethical value of the information they rely on – and the impact it is having on decision-making.

Speaker & moderator:
Liam Healy, SVP & Managing Director, Diligent


Networking refreshments


Panel discussion - Reputational risk: shaping the narrative

With platforms like Glassdoor, Amazon, TripAdvisor and Trustpilot offering global sounding boards for people to share their opinions on everything from the last book they read to the hotel they holidayed in, the employer they work for or the contractor they just employed, consumers have never been more empowered. So if reputational damage is just one click away, how can you monitor – and manage – what’s said about you online?

Richard Johnston ACG, Company Secretary, Benenden Health
Matt Painter, Managing Director – Corporate Reputation, Ipsos Mori




Data awareness session

Rob Shapland, Head of Awareness, Falanx


Closing remarks from Chair


Conference close

*This is a draft programme and may be subject to change


Susan Hooper, Non-Executive Director, Uber

Susan sits on the Boards of Uber UK, the Department for Exiting the European Union (DExEU), The Rank Group plc, Affinity Water Ltd. and Wizz Air plc. She is also actively involved in several startups in the medical, property and climate change areas.

Prior to this, Susan was Managing Director of British Gas Residential Services, a £1.8bn revenue division, leading the Service and Repair, Central Heating Installations, Electrical Services, and Dyno-Rod business units.

Susan joined British Gas from the Acromas Group where she was Chief Executive of the Travel Division, responsible for Saga Holidays, Hotels, Cruises, the AA Travel division and Titan Travel. Previously, she held senior roles at Royal Caribbean International, Avis Europe, PepsiCo International, McKinsey & Co, and Saatchi & Saatchi living in over 7 countries worldwide.

She was chair of LuxuryBARED and has held several non-executive directorships, including Courtaulds, Royal & Sun Alliance, Transcom, First Choice, S.C Johnson, Whitbread. Susan was also a member of the advisory Board of the LUISS Business School in Rome.

Susan has a BA from the Johns Hopkins University and an MA from the Johns Hopkins School of Advanced International Studies (S.A.I.S.) in Washington DC. She is fluent in German and Italian.

Richard Johnston ACG, Company Secretary, Benenden Health

Richard Johnston ACIS, Company Secretary, Benenden Health

Richard is a Chartered Secretary with over 10 years’ experience as a governance practitioner. He leads the Corporate Governance function at Benenden Health, a mutual friendly society that offers an affordable alternative to health insurance to its 800,000+ members.

Rob Shapland, Head of Awareness, Falanx

Rob Shapland is an ethical hacker with 12 years’ experience attacking the defences of hundreds of organisations, from small businesses to major international organisations.

His specialism is ‘red teaming’, or full simulation of criminal attacks, combining his hacking knowledge with his other hobby of dressing up and breaking into buildings. He uses stories of these intrusions to deliver engaging and exciting cyber security training courses to companies all over the world.

He is also a regular speaker at events and conferences around Europe, and appears on both BBC and ITV as a cyber security adviser.

Steve Wright, Former Interim DPO and Advisor to Bank of England

Steve Wright, Former Interim DPO and Advisor to Bank of England

Steve Wright is an authority on data privacy and cyber security, having worked in the industry for over 25 years. In that time, he has held the principal information, privacy and data security roles for companies such as John Lewis Partnerships, Unilever, Deloitte, PwC, Siemens and Capita. Most recently, he held the interim position of DPO at the Bank of England, where he remains as Advisor to the DPO and CISO.

A technology enthusiast, he remains fascinated by the incredible things that can be done with data. Yet he understands only too well the risks to reputation and privacy in a world where social media, cyber security, legislation, fraud and regulatory complexities are rife.

Today, Steve advises senior leadership in all things related to the safeguarding of personal data, protecting brand image and–above all–building consumer trust.


Boards need high-quality information to take smart decisions, driving better outcomes for shareholders, employees and society. With Board Intelligence you can create effective board packs that power high-impact conversations and let your board work at their best.

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To get in touch, please contact us on:
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Computershare Governance Services offers corporate governance and compliance solutions to help companies transform their business practices and stay ahead of ever-changing market dynamics. We address today's global compliance challenges through entity management, insider management, board governance, registered agent services and regulatory filing solutions. Clients use our software to assist them with the administration, governance and compliance of over 250,000 legal entities across more than 160 jurisdictions. Leading companies from all market segments look to our team of governance specialists for proactive ways to stay compliant and minimise risk in an ever increasing regulatory environment.

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The largest global network of corporate directors and executives, Diligent is relied on by more than 16,000 organizations and 650,000 leaders in in over 90 countries. With award-winning customer service across the globe, Diligent serves more than 50% of the Fortune 1000, 70% of the FTSE 100, and 65% of the ASX.

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