Training Courses - Terms and Conditions
These terms apply to all training courses—delivered either in-person or online—provided by The Chartered Governance Institute UK & Ireland (CGIUKI).
Booking and Payment
Full payment of course fees is required prior to the course date. Failure to settle fees may result in cancellation of your booking.
Accepted payment methods include credit and debit cards (including American Express). Cheques are not accepted.
VAT is applicable to all UK-based courses, whether delivered online or in person.
For invoice payments:
- Invoices must be paid before the course start date.
- Invoices issued within 30 days of the course must be accompanied by a valid Purchase Order.
- Remittance advice should be sent to: [email protected]
What's Included
Course fees typically cover access to course content, relevant materials, and—where applicable—light refreshments or lunch for in-person sessions.
CGIUKI members and students are eligible for discounted rates. These must be applied at the time of booking and cannot be retrospectively added.
Non-members will receive a complimentary short-term professional subscription, valid for six months, which entitles them to discounted rates on future courses. This benefit is non-transferable.
Cancellations and Transfers
1.All cancellation and transfer requests need to be made in writing to the following:
Training Courses – [email protected]
Events – [email protected]
2.Cancellations made at least 21 working days prior to the course will receive a full refund.
3.Cancellations made between 11 and 20 working days prior will incur a 50% cancellation fee.
4.No refunds will be issued for cancellations made within 10 working days of the course.
Transfer policy
Transfer booking to someone else
1. Bookings may be transferred to another individual free of charge if requested at least 3 working days before the course.
2. Please note an additional charge may be applicable if the individual to whom the transfer is made is not entitled to the same rate.
Transfer to another course date
1. Transfers to a different course date are free if requested at least 21 working days in advance.
2. Transfers requested between 11 and 20 working days prior will incur a 50% transfer fee, which will be invoiced against the new course date.
3. Transfers within 10 working days are not permitted; however, a discretionary discount may be offered for future bookings.
4. Transfer requests will be treated in the same way, if a request is made to transfer to another course.
Training cancellations and changes
1. CGIUKI is not liable for cancellations resulting from circumstances beyond its control, including but not limited to natural disasters or government-imposed restrictions.
2. Should the course format or schedule change, delegates will be notified as soon as possible.
3. If a course is rescheduled and the new date is unsuitable, delegates may opt for a full refund or transfer to an alternative date. CGIUKI does not reimburse travel or accommodation expenses.
Events - Terms and Conditions
These terms apply to all CGIUKI events, including professional development sessions, conferences, webinars, and award ceremonies.
Events Booking & Payment
Full payment is required prior to the event. Unpaid bookings may be cancelled.
Accepted payment methods include credit and debit cards (including American Express). Cheques are not accepted.
VAT is applicable to all UK-based events. VAT receipts are issued for card payments.
For invoice payments:
- Invoices must be paid at least 30 days before the event.
- Invoices issued within 30 days must be settled immediately.
- Remittance advice should be sent to: [email protected]
What's Included
Event fees typically include access to the event, relevant materials, and—where applicable—light refreshments or lunch for in-person events.
Some events may include full meals; this will be clearly stated in your booking confirmation.
CGIUKI members and students are eligible for discounted rates. Discounts must be applied at the time of booking and cannot be added retrospectively.
Cancellations & Transfer
All cancellation or transfer requests must be submitted via email to: [email protected]
Cancellations made at least 31 working days prior to the event will receive a refund, minus a 30% administration fee.
No refunds will be issued for cancellations made within 31 working days of the event.
Award Ceremonies
Cancellations made at least 90 days prior to the ceremony will receive a refund, minus a 30% administration fee.
No refunds will be issued for cancellations made within 90 days of the ceremony.
Transfer to Another Attendee
Bookings may be transferred to another individual free of charge if requested at least 7 working days before the event.
Transfers requested within 7 working days will incur a 30% administration fee.
Additional charges may apply if the new attendee is not eligible for the same rate.
Events - Changes & Cancellations by CGIUKI
CGIUKI is not liable for cancellations due to circumstances beyond its control.
Event details, including speakers, timings, and format, may be subject to change. Delegates will be informed as early as possible.
If the event proceeds on the same date but in a different format, bookings will be automatically transferred. Refunds are at CGIUKI’s discretion.
If the event is rescheduled to a different date or format, delegates may choose to transfer or receive a refund (or pay any difference in fees).
If the new date is unsuitable, a full refund will be issued. CGIUKI does not reimburse travel or accommodation expenses.
In the event of full cancellation, CGIUKI’s liability is limited to a refund of the event fee only.
Personal Data & Privacy
CGIUKI uses delegate information to facilitate and enhance the event experience before, during, and after participation.
Before the Event
Delegates will receive logistical details, access instructions for online events, and preparatory materials.
Delegate names, job titles, and companies will be shared with trainers to support any session planning.
During the Event
Delegate details may appear on badges or within delegate lists (including apps or virtual platforms).
At in-person events, badges may be scanned by exhibitors. This shares your contact information with them, like exchanging a business card. Exhibitors must request permission before scanning.
After the Event
Delegates may receive follow-up communications including CPD confirmations, presentation materials, event photography, sponsor information, and invitations to future events.
Training course participants may also be invited to activate their complimentary professional subscription.
Additional Notes
For sponsored events, delegate lists may be shared with sponsors for planning purposes only—not for marketing.
For sponsored webinars or podcasts, delegate consent will be requested before sharing email addresses with sponsors.
Delegates who prefer not to appear on delegate lists or have their details shared should notify CGIUKI at the time of booking via: [email protected]
Delegates may be invited to register with third-party platforms (e.g. webinar tools or event apps). Participation is optional.
Photography and Video
At events with fewer than 100 attendees, notification of photography or videography will be provided at reception.
At larger events (100+ attendees), photography and videography should be expected.
By attending, delegates grant CGIUKI permission to use their image for promotional purposes unless they opt out.
Delegates who do not wish to be photographed should inform the registration team upon arrival.
Data retention
Delegate lists shared for planning purposes will be securely deleted within seven days following the event.
For further details, please refer to our Privacy Policy.