In this comment piece, Harmeen Birk, former AI Strategy Lead at Citi, explores the transformative impact of agentic AI in financial services. With Citi now piloting the technology across 5,000 employees, Birk reflects on how autonomous systems are reshaping operational capacity, governance, and risk frameworks.

Whether your planning radical strategic change or a watch and wait approach our recent webinar on change and transformation provided tips to put your organisation on the road to AI implementation success.

Highlighting practical advice for boards, senior leaders and governance professionals when considering if and how to use AI in their organisations.

The government’s recent announcement that it will build more data centres highlights the demand for technological infrastructure. As data centres expand, the discussion around their environmental, social, and governance (ESG) implications grows.

In the absence of effective regulation, boards and senior management should consider how they can effectively govern the lawful, ethical and responsible use of AI and AI applications in their organisations and by their employees.

Ethical behavior is important for all organisations. It is good governance for boards and senior management to demonstrate a commitment to the lawful, ethical and responsible use of AI and AI applications in their organisation and the behaviour of their people in the deployment of AI.

The second webinar in our six-part series with Brunel University looked at the relationship between AI, strategy and leadership.

AI Series: Organisational Change and Transformation

The Trump administration's recently unveiled AI Action Plan represents nothing short of a complete philosophical reversal from the previous administration's regulatory framework, and the implications for global AI governance are profound.