

Podcast
Episode 18 - How to have difficult conversations
In this podcast Sophie Paton-McDermott, a partner at Make Happy, explains how to approach and conduct difficult conversations. She argues that being skilled at having difficult conversations can make you more effective and advises being strategic about the conversations you have. Sophie says it’s important not to put off tricky conversations and describes how reframing a conversation in your mind, as well as using breathing techniques, can help you cope. She says it’s natural to become defensive and/or emotional and advises naming emotions to achieve a constructive conversation. Sophie argues the best conversations happen in person when the timing is right.


Podcast
Episode 20 - Collective intelligence
In this podcast, Jennifer Sundberg, Co-CEO of Board Intelligence, discusses her company’s theory of collective intelligence, which advocates moving away from superstar CEOs and board-centric decision-making to recognising the whole organisation’s potential to make great decisions.
